Privacy Policy
Commera LLC (hereinafter referred to as “we,” “us,” or “the Company”) values the personal information and privacy security of our customers. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our drinkware and related products, place orders, make payments, or contact us.
We are committed to handling personal information in accordance with applicable U.S. federal and state privacy laws, including—where applicable—compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other relevant state privacy regulations.
- Information We Collect
When you visit our website or use our services, we may collect the following types of information:
1.1 Personally Identifiable Information
Name and recipient information.
Email address.
Contact phone number.
Billing and shipping addresses.
1.2 Order and Transaction Information
Items purchased and the quantity of such items.
Order numbers and transaction records.
Order amounts and payment status.
Shipping and order processing information.
1.3 Payment-Related Information
When you make a payment on our website, payment services are provided by third-party payment processors, such as Stripe.
Payment card information and other sensitive payment credentials are generally collected and processed directly by these third-party payment service providers. We do not store full bank card numbers or card security codes (CVV/CVC). We may receive necessary information related to transactions—such as payment status, transaction identifiers, and partially masked payment data—to facilitate order processing, maintain financial records, and provide customer service.
1.4 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address.
Browser type and version.
Device type and operating system.
Access times and pages viewed.
Website usage records and interaction data.
Information generated by cookies and similar tracking technologies.
- How We Use Personal Information
Personal information collected by Commera LLC may be used for the following purposes:
Processing, confirming, and managing customer orders.
Facilitating payments for products and related transactions.
Arranging for the packaging, shipping, and tracking of orders. Sending order confirmations, shipping notifications, and service-related information to customers.
Responding to customer inquiries and providing after-sales support.
Improving website functionality, product information, and the shopping experience.
Identifying, preventing, and investigating fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.
Sending promotional information or product updates to customers, provided that appropriate authorization has been obtained.
We use personal information only to the extent reasonably necessary to achieve the business purposes described above.
- Disclosure and Sharing of Personal Information
We do not sell customers’ personally identifiable information for monetary gain.
To operate our website and provide related services, we may share information with the following third parties, to the extent necessary:
3.1 Payment Service Providers
We use Stripe as a third-party payment processor to assist with the handling of customer payments, transaction verification, and payment security monitoring.
Stripe is an independent payment processor and is not a partner or affiliate of Commera LLC. Customers can complete payments on our website without needing to register for or log into a Stripe account.
Stripe may collect, process, and protect payment-related information in accordance with its own privacy policy and applicable laws.
3.2 Shipping and Logistics Providers
To fulfill product orders, we may provide the necessary recipient name, contact phone number, shipping address, and order details to relevant shipping and logistics providers.
3.3 Website and Technical Service Providers
We may share necessary information with providers of website hosting, maintenance, security, data analytics, and other technical services to ensure the proper operation of our website.
3.4 Legal and Regulatory Authorities
We may disclose personal information when required by law, court order, or legitimate regulatory request, or when necessary to protect the legal rights and interests of our company, our customers, or others.
Third-party service providers are permitted to process information only to the extent necessary to provide their services and are subject to data protection obligations under applicable law.
- Cookies and Similar Technologies
Our website may use cookies, pixel tags, and similar technologies to enhance website functionality and the user experience.
Cookies may be used to:
Remember a customer’s shopping cart and website preferences.
Ensure the proper operation of the website. Analyze website traffic and usage performance.
Enhance website security.
Support necessary third-party payment and technical services.
We may use the following types of cookies:
Necessary Cookies: Ensure the proper functioning of core website features, shopping carts, and the order process.
Functional Cookies: Remember user preferences and related settings.
Analytical Cookies: Help us understand website traffic and improve website performance.
Third-Party Cookies: Set by payment processors and other third-party service providers as required for their services.
For non-necessary cookies, we will obtain user consent before enabling them, as required by applicable law. Users can manage their preferences via the website’s cookie settings or restrict/delete cookies through their browser settings.
For details regarding how Stripe uses cookies and similar technologies in the payment process, please refer to Stripe’s privacy policy and documentation concerning cookies.
- Storage and Protection of Personal Information
We implement reasonable administrative, technical, and organizational security measures to protect customers’ personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Such security measures may include:
Using secure website connections and encrypted transmission technologies.
Restricting access to personal information to authorized employees and personnel.
Conducting regular checks of website security and system operations.
Taking reasonable steps to prevent unauthorized access and transaction risks.
Processing transactions through the secure payment systems of third-party payment service providers.
While we strive to protect customer information, please note that no method of transmission over the Internet or electronic storage is entirely secure.
- Retention Period for Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected.
The specific retention period may depend on:
Requirements for order processing and after-sales service.
Requirements for the retention of accounting, tax, and financial records.
Dispute resolution and legal obligations.
Needs related to fraud prevention and website security management.
When personal information is no longer reasonably necessary for business or legal purposes, we will take steps to delete, anonymize, or otherwise appropriately handle such information in accordance with applicable law.
- Privacy Rights for U.S. Consumers
Under applicable U.S. federal and state privacy laws, certain consumers may have the following rights:
Right to Know: To understand what personal information we collect, use, and disclose.
Right of Access: To request access to the personal information we hold about you.
Right to Correct: To request the correction of inaccurate personal information.
Right to Delete: To request the deletion of personal information, subject to legal requirements.
Right to a Copy of Data: To request a copy of your personal information, to the extent provided by applicable law.
Right to Opt-Out: To opt out of the sale or sharing of personal information, or targeted advertising, as permitted by applicable law.
Right to Non-Discrimination: To be free from unfair or discriminatory treatment for exercising your privacy rights as permitted by law.
Certain rights may be subject to exceptions or limitations as provided by law.
If you wish to exercise any of the above rights, you may submit a request using the contact information provided in this Privacy Policy. To protect your personal information, we may need to verify your identity or confirm your authorization to act on behalf of the individual to whom the information relates.
- Children’s Privacy
Our website and products are primarily intended for general consumers and are not directed at children under the age of 13.
We do not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services.
When you visit these third-party websites, their processing of personal information is governed by their respective privacy policies and terms of service. Commera LLC has no control over the privacy practices of third-party websites; we recommend that you review their privacy policies before using their services.
10. Do Not Track Signals and Privacy Preferences
Some browsers offer a “Do Not Track” (DNT) feature. As there is currently no uniform standard for how different browsers and services handle such signals, we process user privacy preferences in accordance with applicable laws and relevant technical standards.
Where required by applicable law, we will recognize and process the Global Privacy Control (GPC) signal or other valid opt-out signals to the extent mandated by law.
- Updates to the Privacy Policy
Commera LLC may amend this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws and regulations.
Updated policies will be posted on this website, with the corresponding effective or update date indicated on the page.
We encourage customers to review this page periodically to stay informed about the latest information regarding our personal data protection policies.