Commera LLC values ​​the shopping experience of every customer. We provide a clear and convenient returns and refund process for customers who have purchased water bottles or related hydration products. Please read the following policy carefully before making a purchase.

1. Return Period

Customers may submit a return request within 30 business days from the date the items are received.

For return requests submitted after this period, we will review and process them on a case-by-case basis, in accordance with applicable laws.

2. Return Conditions

Commera LLC accepts return requests in the following circumstances:

The item is unused and remains in a reasonably complete condition.

The item has been opened, but the customer wishes to return it.

The item has quality issues, is damaged, or contains other defects.

The item received does not match the order.

The customer wishes to return the item for personal reasons.

Note: Items may be returned within 30 business days of receipt, even if they have been opened. For items that have been used, damaged, or are missing accessories, we may assess the refund amount based on the specific condition; however, this does not limit any rights granted to the customer under applicable law.

3. Return Process

To initiate a return, please contact us via our customer service email and provide the following information:

Customer name.

Order number.

Email address used for the purchase.

Reason for the return.

Photographs of the item (if necessary).

Once we receive your request, we will verify the order details and provide you with instructions on how to proceed with the return.

4. Return Address

To ensure that returns are received and processed accurately, our return address is not publicly listed on the website.

After submitting your return request and receiving confirmation, please contact us via our customer service email to obtain the specific return address and return instructions.

Please do not return any items without first receiving return instructions, as this may delay or complicate the processing of your return.

5. Refund Processing Time

Once the returned item has been verified and the refund approved, we will typically initiate the refund within 5–10 business days.

Refunds will be issued to the customer’s original payment method whenever possible. The actual time it takes for funds to reach your account depends on the processing speeds of your bank, the card issuer, and the payment service provider.

6. Return Shipping Costs

If an item is defective, damaged during transit, or if the wrong item was sent, we will cover reasonable return shipping costs, depending on the specific circumstances.

If a return is requested for personal reasons, the customer is generally responsible for return shipping costs, unless otherwise required by applicable law or agreed upon by both parties.

7. Transit Damage or Incorrect Items

If the tumbler you receive is damaged, cracked, defective, or does not match your order, please contact us as soon as possible and provide your order number along with relevant photographs.

Once we have verified the situation, we will arrange for a refund, a replacement, or another appropriate solution based on the circumstances.

8. Order Cancellation

If an order has not yet entered the processing or shipping stage, you may contact us to request a cancellation.

If the item has already been shipped, you may initiate a return after receiving it, in accordance with this return policy.

9. Contact Us

If you have any questions regarding returns, refunds, or order processing, please contact us via the following:

Company: Commera LLC
Address: 26210 REDLANDS BLVD APT 4, REDLANDS, CA 92373
Email: [email protected]

We typically respond to customer inquiries within 24 business hours of receiving your email.

Thank you for choosing Commera LLC! We remain committed to providing our customers with reliable products and satisfactory after-sales service.